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Returns and Warranty Policy


No Change of Mind Returns

Please choose carefully as Seven Seconds does not accept return of goods because you change your mind or make a wrong decision about Seven Seconds goods or services.

Warranty Terms

Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Seven Seconds via email address contact@sevenseconds.com.au before the Product will be repaired or replaced in accordance with these terms.

The Customer is responsible to inspect all goods received from Seven Seconds upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Seven Seconds by telephone number 04 8428 5843 or email contact@sevenseconds.com.au within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.

Where a replacement is provided, Seven Seconds reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Seven Seconds will determine, in its discretion, the closest Product within the then current range of Products offered by Seven Seconds with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Seven Seconds. Seven Seconds may replace parts with refurbished parts. Replacement of the Product or a part under Seven Seconds Minimum Voluntary Warranty or Extended Care does not extend or restart the Seven Seconds Minimum Voluntary Warranty or Extended Care period.

Where Seven Seconds authorizes warranty service of a Product, Seven Seconds will organize for our authorized courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the appropriate authorized repair center, provided that the Product is safely and securely packaged for safe transport. 

Seven Seconds reserves the right to determine which authorized repair is the appropriate service location in any particular circumstance.

If Seven Seconds is unable to repair or replace the Product, the customer will be refunded the price of the Product. This refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.

In the event that a replacement, refund, or store credit is provided, the faulty item will become the property of Seven Seconds.

When you returned the product to Seven Seconds:

  • We will assess whether the Product has a fault and can be accepted as a warranty claim.
  • We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we have to send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe
  • Where the assessment finds that there is no fault with the product, or that the product has been damaged due to use of the product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment.
  • Once your product assessment is completed, we will inform you whether your warranty claim is accepted, and whether we will repair, replace or refund your product.

If you return any Product capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data. Your data is not covered by any warranty. You are entirely responsible for any data on your device and should maintain a regular backup of the data.

Software problems including but not limited to corrupted system files or issues caused by viruses, Trojan horses, malicious and/or third party software are not covered by any warranty, implied or explicit.

Australian Customer Law

The sale of Goods by Seven Seconds will be subject to certain laws including, without limitation, the Australian Consumer Law ("ACL"). Our Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").

Further Information

If you have a question in relation to this Warranty and Return Policy, please do not hesitate to contact Seven Seconds by writing to:

Customer Service

Seven Seconds

16 Howard Street Canterbury NSW, 2193

T: 04 8428 5843

Email: contact@sevenseconds.com.au

ABN  22 496 269 039

 

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Call us: 04 8428-5843